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The site https://www.gypi.fr/gb/ is concerned with the protection of personal data. It is committed to ensuring the best level of protection for your personal data in accordance with the European and French regulations applicable to the protection of personal data.
For information on the protection of personal data, you can also visit the website of the Commission Informatique et Liberté www.cnil.fr.
The information collected on this form is stored in a computerised file by GYPI, mainly for traffic analysis and purchase purposes, customer notice collection and chat.
In accordance with the law "informatics and freedoms", you can exercise your right of access to the data concerning you and have them corrected by contacting: GYPI - 13 Rue Henri Guesquières – 59178 HASNON – France.
1. What are the personal data we collect for ?
Order Management and Customer Relationship
We need information that concerns you for the management of your orders and their follow-up (e.g. deliveries, invoices, accounting and in particular the management of customer accounts, the management of the loyalty or sponsorship program, the monitoring of the customer relationship such as the collection of customer reviews, the management of claims and after-sales service).
Payment of your orders
When you pay on our site to validate your order, all your bank details are collected only by our payment service provider certified PCI-DSS (which guarantees payment security), namely the LCL.
Personalization of our services and our messages
The data about you allows us to improve and customize the services we offer, as well as the communications we send you. For example, we can send you personalized emails or recommend products similar to those you have already purchased or viewed that match your interests.
Fight against fraud
The personal data collected on the site are also processed in order to secure payments and deliveries and ensure you an optimal quality of service. GYPI determines the level of fraud risk associated with each order. As part of this analysis, GYPI is likely to interview risk prevention providers to refine its analysis. Some of these providers may be made recipients of the result of the analysis and may use it on their behalf to feed their own incident file. Depending on the results of the control carried out on the orders, we will be able to take security measures, in particular to request additional evidence. These measures are preventive and do not guarantee the security of the order, cancel it. The fraudulent use of a means of payment or delivery fraud may result in the recording of the data related to the order within the GYPI alert file, which may, in future orders, lead GYPI to carry out additional checks.
The security of our site
We collect certain navigational data to enable us to ensure the security of our services and to detect, avoid or trace any attempt at malice or computer intrusion or any violation of the terms of use of our Services.
Customer knowledge and statistics and performance of our site
We can use data to better understand our clients or for statistical purposes to analyze the activity of our site and improve the services we offer. We perform audience measurements, such as the number of page views, the number of site visits, and the activity of visitors to the site and their frequency of return.
2. What personal data do we collect ?
We collect and process your name, first name, address, email address, password, date of birth, telephone number, IP address, connection data and navigation data, order history, products consulted, delivery incidents, complaints.
The mandatory or optional nature of the data is indicated when collecting by an asterisk. Some data is collected automatically as a result of your actions on the site, other information is transmitted by yourself when creating an account or consulting your personal information.
We collect the information you provide us on the following occasions:
· Create a client account
· Making an order
· Navigation on our site and product consultation
· Contact with our Customer Service
· Writing a comment
3. What communications can you receive from us ?
Service emails
Following an order, you will receive an email to allow you to track your order (order confirmation, delivery information, delivery incidents, etc.). These service messages are necessary for the proper execution of the orders and services you have requested. The receipt of this information is not linked to the choices you have expressed for receiving newsletters and commercial offers.
Newsletters and communications
Following the creation of your account and if you have not opposed it, you will be able to receive information and offers from us by electronic communication (email, SMS...). These newsletters allow you to keep informed of our news and the benefits you can enjoy. We measure the opening rate of our electronic shipments in order to adapt them to your needs.
4. On what legal basis and for what duration are your personal data processed ?
The processing of your personal data is justified by different bases depending on the use we make of personal data. The retention is based either on a contractual legal basis or on your express consent (check box, click ...). You may withdraw this consent at any time.
Shelf life
Order management data (e.g. information from your customer account and order history) is kept for as long as you are an "active" customer and for 10 years from your last activity (e.g. purchase or login to your account). After this period, they are deleted.
Data related to the sending of newsletters are kept for 3 years from the last activity. This data is based on a consent basis that can be withdrawn at any time.
Bank data is retained by a secure payment provider. Their archiving is based on article L133-24 of the Monetary and Financial Code.
5. Who are the recipients of your data ?
Data transmission to subcontractors
The data we collect can be transmitted to the providers (subcontractors) that GYPI uses to carry out its services in the context of the purposes mentioned above for example for the management, execution, processing or payment of your orders.
Data sharing with third parties
We do not share any data with third parties for advertising purposes.
What are your rights with regard to the use of personal data ?
In accordance with the regulations on the protection of personal data, you can exercise your rights (access, rectification, deletion, opposition, limitation and portability where applicable) and define the fate of your personal data "post mortem" either by email: contact@gypi.fr or by mail: GYPI – 13 rue Henry Guesquières – 59178 HASNON – France.
In order to allow us to respond quickly, we thank you for giving us your surname, first name, e-mail, and address. Certain requests for the exercise of your rights (right of access) must be accompanied by a photocopy of an identity document bearing your signature in order to verify your identity and specify the address to which the answer should be sent. A reply will then be sent to you within 1 month of receipt of the request.
GYPI has a Personal Data Protection Officer (PDO) to ensure the protection of personal data. You can contact the Privacy Officer at contact@ gypi.fr
Are your data transferred outside the European Union ?
Transfers outside the European Union can be made in particular as part of our service of traffic analysis, chat or data exploitation in connection with social networks (to the USA).
What about the personal data of minors ?
GYPI services are not intended for minors, therefore GYPI does not deal with data specifically for minors. It is up to the parents or any person exercising parental authority to decide whether their minor child is allowed to use our services.
What about the use of data related to social networks ?
The use of our social networks and services in connection with these social networks may lead to the collection and exchange of certain data between social networks and GYPI. We invite you to consult the policies for the protection of personal data of social networks in order to know precisely what information is collected by them and which can be transmitted to GYPI in connection with its site as well as the purposes for using your data, in particular for advertising purposes. You will be able to set the access and confidentiality of your data directly on social networks. GYPI collects on its behalf certain personal information and data related to your activity on the GYPI social media pages or on the pages of the website that use social media services. These data are used for client knowledge purposes. The information collected by GYPI on its own behalf through its website in connection with social networks is governed by these conditions. However, GYPI is not responsible for the use of your data by social networks on their own behalf.
Plug-ins and social modules
Our site uses "plug-in" or social modules. These include small buttons "like" or "share" third party social networks such as Facebook, Twitter, Google+ ... that you can find on our site. They allow you to love ("liker") and share information from our site with your friends on social networks. When you visit a page on our GYPI site (web or mobile) containing plug-in or social modules, a connection is established with the social media servers (Facebook, Twitter...) which are then informed that you have accessed the corresponding page of the GYPI site, even if you do not have a Facebook or Twitter user account, and even if you are not logged in to your Facebook or Twitter account. For example, if you are connected to a social network when browsing the site https://www.gypi.fr/gb/, the social networks to which you are connected may mention your visit in your social media account. If you use plug-ins (e.g. like), your shares can be recorded and published in your social network account, depending on the settings of your account you have made. If you do not want social media to publish your actions from plug-ins in your social media accounts, you must log out of your social media before visiting our site.
Social connection
The Social Connect feature allows you to connect to our site with your social media accounts to facilitate your purchases and access to our services. When you connect to our site with these third party accounts, GYPI can access certain information to provide you with a personalized and social experience. Additional information may be requested by GYPI for the purposes described above. The information collected by GYPI on our website is not transmitted to social networks without your consent. It is up to you to manage your privacy settings on social networks when you want to connect to GYPI services with your social media identifiers.